Bookings Awesome Adventures Fiji

Terms and Conditions

General Information and Booking Conditions

1. INFORMATION ON THE WEBSITE

The website rates were updated in September 2024 and are valid for travel until 31 March 2026.

1a Facilities or services may change after the date of publication. We endeavour to keep trade partners and customers informed of any changes to the information on this website that is brought to our attention. Prior to booking your trip, customers should ask their travel agent or Awesome Adventures Fiji directly about any changes to the published information of which your agent may be aware. 

1b All maps, illustrations, and photographs are for indicative purposes only and may not necessarily reflect actual places or positioning.

1c For Island Stay Packages and Awesome Passes, accommodation must be consecutive at the same resort to qualify for the minimum 4-night bonus offers. Important: Resorts have the right to change conditions and bonus offers. Late checkouts are subject to availability at the time of stay and may incur an additional cost by the resort.

1d Room types can vary across packages.

1e All dorms & room types with "shared bathroom facilities" have a minimum age of 18 years - people 17 years and under are not permitted in these room categories.

2. AWESOME EXPERIENCES

These are the activities that are identified under the Awesome Experiences inclusions section for each package. Awesome Experiences activities are subject to sea, weather and other conditions. Awesome Adventures Fiji reserves the right to substitute Awesome Experiences activities with other products in the event that the listed activity is unavailable. All activities will be based on the activities provided at the hotel confirmed in the final itinerary and may be substituted for an alternative should they not be available or operational upon client's arrival.  No refunds or compensation are offered for any unused proportion or change to an Awesome Experience.

2a As sharks are wild animals we can’t guarantee sightseeing however we do have a high success rate. If poor weather and sea conditions result in the cancellation of the “Shark Snorkel Encounter” then a substitute snorkelling safari will be provided.

2b The Swim with manta ray inclusion is seasonal (May till October) and subject to there being manta rays in the region. An alternative snorkelling trip will be provided should the manta rays not be sighted.

2c The Bonus Day Pass to Malamala Beach Club included in the Inclusive Packages can be used either pre or post the trip to the Yasawa Islands. A date for this trip should be pre-booked to ensure availability.  No refund or compensation is available should the pass not be utilised.

2d Some activities may require minimum numbers to operate (eg the Sawa-i-Lau Caves excursion requires minimum 2 people) so clients will be doing the included activities with other resort guests staying inhouse.

2e For Dive Packages, age, and medical restrictions apply to any scuba diving activities. A medical questionnaire must be completed by the Company operating the Dive. Scuba divers cannot fly for 24 hours after diving and the company accepts no liability for medical conditions experienced as a result of diving or flying after diving.

3. PAYMENT TERMS

3a A deposit of $100 per person is required at the time of booking to secure your reservation. The remaining balance is to be paid in full at least 45 days prior to departure (for travel until 31 March 2025) or 80 days prior (for travel from 01 April 2025) to your departure date prior to your travel date. 

3b If travel is for departure within 45 days (for travel until 31 March 2025) or 80 days (for travel from 01 April 2025) of the booking date, then the full balance is due upon confirmation of all booking arrangements. 

3c Should this outstanding balance not be paid in time, your booking will be cancelled and no refund will be provided.

3d A (non-refundable) administration fee of 2.5% for Visa/Mastercard and 3% for Amex is applied to all International Debit and Credit card transactions.

4. PRICES AND CURRENCY

All prices include 15% Fiji Government taxes and levies where applicable. All prices are per person. Double/Twin rates are per person based on a minimum of two people booking and sharing the same room/bure. Triple share pricing is based on three people booking and sharing the same room/bure.

4a Right to Vary: Prices through some agents may vary due to currency fluctuations. Due to events beyond our control such as currency fluctuations, tax increases or changes to the cost of services and facilities, we reserve the right to vary the price to you up to the time of your departure.

4b While we try our utmost not to increase our prices, this is sometimes outside our control. On that basis, we reserve the right to amend our prices although amendments should occur only in the instance of increases in our costs to deliver the packages such as but not limited to, fuel costs, government taxes and charges, exchange rate fluctuations, and ground costs beyond the control of Awesome Adventures Fiji and which are deemed material to operations. Any increase in price must be paid before departure.

4c Child Prices: This can vary from property to property therefore all child prices are on application through the Awesome Adventures Fiji’s reservations team.  All dorms have a minimum age of 18 years - people 17 years and under are not permitted in this room category.

5. MEAL COSTS

• For the "Island Stay" bookings, where an additional price is shown under "meals" these are the compulsory meal plan/resort package prices as provided by the hotels. These prices are per person per night and include 3 meals per day stayed unless otherwise stated and can either be paid at the time of booking (for hotels that allow pre-payment of meals) or upon check-in at each of the hotels in local currency, FJ$ (for resorts that state "Pay Direct" under Meals). Where meals are listed as included or have a daily price, clients will receive 3 meals per day stayed.   For "Arrival & Departure" packages, the meal prices shown are for daily breakfast only.
• Important: Meal Plans for the "Multi-night Inclusive Packages" & "Awesome Passes" are not able to be pre-purchased.  Therefore, all meals are to be paid directly to each resort stayed at in the itinerary once passengers are in Fiji.  The resort meal packages are compulsory and must be taken once at the resorts as there are no alternative dining options.
• Meal rates are correct at the time of issue and are subject to change by the resorts. 
• When meal plans are prebooked (for Island Stays only), any/all dietary requirements and/or allergies must be requested/advised at the time of booking, so we can pass this important information to the resorts. There are no refunds or credits for any unused meals.
• Meal plans commence from arrival at your resort. You will arrive at your resort in time for lunch, therefore day one will include Lunch and Dinner.  Breakfast only will be included on date of your departure from the resort.  Should your resort connection not depart for your next destination until after lunch and you wish to have lunch while waiting this meal will be at your own cost. 
• For meal plan pricing for the packages and passes please refer to the webpage for individual package or pass being booked
• For meal plan pricing at each individual resort in Fijian dollars please refer to the following table (prices are valid at the time of publication but are subject to increase)

6. RIGHT TO VARY TRAVEL ARRANGEMENTS

Any necessary changes will be advised prior to travel – we reserve the right to substitute a property of a similar standard and/or reverse the order of the brochure itinerary.

6a Awesome Adventures Fiji reserves the right to cancel vessel departures, alter prices, apply a fuel surcharge, arrange alternative transport and vary itineraries and services as necessary.

6b All transfers are subject to sea and weather conditions and operational requirements. Should adverse conditions prevent the operation of our services, Awesome Adventures Fiji will not be held responsible for additional accommodation and/or alternative arrangement costs incurred by customers. Awesome Adventures Fiji shall be the sole judge of when vessels should not operate under this clause.

7. LIABILITY

Where another company or persons operate the tour, activity or excursion, diving, accommodation, or shore transfers, Awesome Adventures Fiji is only acting as a Sales Agent. Responsibility for the operation and liability for any mishap lies with those operators solely. Awesome Adventures Fiji is not responsible for missed flights or any associated expenses due to late arrival at check-in counters.

8. FORCE MAJEURE

Awesome Adventures Fiji shall not be liable or responsible for any failure or delay in the performance of its obligations specified herein arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, acts of war or terrorism, strikes, riots, accidents, civil or military disturbances, natural catastrophes or acts of God, virus outbreaks, pandemics, power or any other mechanical failures, computer virus, governmental action, or communications disruption.

9. VISA REQUIREMENTS

It is the responsibility of all customers travelling with Awesome Adventures Fiji to check and adhere to Fiji’s visa requirements.

10. TRAVEL INSURANCE

A valid Travel Insurance policy is compulsory when travelling with Awesome Adventures Fiji. Your policy should cover emergency medical treatment and/or evacuation plus insurance cover for cancelled and/or delayed travel expenses incurred due to cancelled or delayed services as the result of weather events or unforeseen operational issues.

11. BOOKING AND CANCELLATION POLICY

Bookings will not be confirmed until full payment has been received. We will not regard a booking as cancelled unless and until written notice is received by us from you or someone acting on your authority.

No refunds will be issued for unused days on the Passes nor for any unused components of the Packages (including any unused Awesome Experiences Activities) unless cancellation of vessel services by the Operator, for reasons other than those stated above, prevents the product fulfilment. No refunds will be issued for any part of the Awesome Pass once travel on the Pass has commenced.  Cancellation fees apply to the total package price:

For Travel until 31 March 2025:

• Packages & Island Stays 
  • No Show or less than 45 days' notice - 100%
  • Outside 45 days' notice - $100.00 per person

• Welcome & Departure Packs. 

  • No Show or less than 7 days’ notice - 100%
  • Less than 14 days’ notice - 50%
  • Less than one months’ notice - 25%
  • Outside one months' notice – no fee
• Bula Passes.
  • ​No cancellation fee applies until the first day of reserved travel. However, in the event of a No Show on the first day of reserved travel, a 100% No Show fee applies.
  • No refund applies to any unused portion after the commencement of travel.
• Awesome Passes. 
• ​The following cancellation fees apply only once resorts/dates have been pre-booked:
  • No Show or less than 45 days notice - 100%
  • Outside 45 days notice - $100.00 per person
• Cancellation for any passes where accommodation has not yet been reserved at any hotels/resorts - $100 per person.

For Travel from 01 April 2025:

• Welcome & Departure Packs. 
  • 31 days and over - no fee
  • 30 - 15 days - 50% charged
  • 14 days or less - 100% charged
  • No Show or cancellation during the trip - 100% charged
• Bula Passes.
  • ​No cancellation fees apply until 24 hours prior to the first day of reserved travel.
  • Inside 24 hours or No Show on the first day of reserved travel - 100% No Show fee applies.
  • No refund applies to any unused portion after the commencement of travel.
• Island Packages & Island Stay 
  • 81 days and over - nonrefundable deposit
  • 80 - 46 days - The higher amount of either 10% of the Booking Value or the Deposit, whichever is higher
  • 45 days or less - 100% of the booking value
  • No Show or cancellation during the trip - 100% of booking charged
• Awesome Passes  
  • Cancellation for any passes where accommodation has NOT been reserved at any hotels/resorts - $100 per person​
  • The following cancellation fees only apply once resorts/dates have been pre-booked
    • 81 days and over - nonrefundable deposit
    • 80 - 46 days - The higher amount of either 10% of the Booking Value or the Deposit, whichever is higher
    • 45 days or less - 100% of the booking value
    • No Show or cancellation during the trip - 100% of booking charged

12. AMENDMENT POLICY FOR PACKAGES

Packages, Island Stays, Awesome Pass, Welcome & Departure Packs - once confirmed, any amendment/ cancellation fees imposed by the resort(s) being affected by the change will be added to the new itinerary costs.

12a Awesome Passes can be extended anytime during travel but prior to expiry by paying the price difference to upgrade to a longer Pass. This can be done at the Travel Desk onboard the Awesome Adventures Fiji vessel.

13. COMPANY INFORMATION

Awesome Adventures Fiji is a trading brand of South Sea Cruises Pte Limited, a Company incorporated in Fiji. Any reference to Awesome Adventures Fiji or to South Sea Cruises is in reference to South Sea Cruises Pte Limited.

14. CONDITIONS OF CARRIAGE

Travel with Awesome Adventures Fiji is subject to our Conditions of Carriage. A copy is held in our offices or can be viewed at www.awesomefiji.com.

15. CHARTER FOR ADDRESSING PROBLEMS

In the event, you strike a problem or you are dissatisfied with some aspect of the service or facilities during the course of your trip, our recommendation is to discuss the issue immediately with the service supplier at the time or as practicable in the circumstance. This provides the opportunity to resolve the issue at the time and for you to continue to enjoy your travel. Our experience is that seeking a resolution to your satisfaction once travel has been completed is difficult. Should you require our assistance, please contact our Awesome Adventures Fiji customer services team immediately and they will assist in resolving the issue to your satisfaction.