We know in these uncertain times that booking travel might feel like a bit of a gamble. We want you to know that your booking and travel are safe with us and have the following measures in place to ensure this.
OPEN DATED BOOKINGS
All products can be booked as open dated so that you don't have to lock in your dates until you are ready to travel.
FLEXIBLE DATE CHANGES
We know that plans change and make it easy for you to amend your dates right up until 30 days prior to your booked travel dates, free of charge.
BOOK NOW, PAY LATER
Pay only a deposit of $100 to lock in your travel with the remainder due 45 days prior to travel.
PEACE OF MIND GUARANTEE
For your peace of mind, we will offer your customers a full refund or a future travel credit (for new bookings made from July 2021 onwards until otherwise advised) if any of the following circumstances apply within 30 days from your confirmed departure date.
a. Local authorities within customers’ home country or state do not allow outbound travel internationally, or Fiji closes its borders within 30 days of the customers’ confirmed departure date.
b. Local Authorities are restricted to State Governments, Federal Governments, and organisations or departments. E.g. Department of Foreign Affairs and Trade (DFAT).
- Final payment remains due 45 days prior to the departure date and must be made in order to be eligible for the Book with Confidence flexibility.
c. Customers are required to travel to a hotspot location en route to Fiji / via any stopover point that is part of your itinerary/flight path (hotspot locations as defined by the WHO).
- Only applicable if no other route is deemed safe to travel^ (e.g. If Hong Kong is a hot spot, but customers are still able to travel safely via Dubai, then this clause no longer applies).
d. Customers are required to quarantine in either Fiji and/or your country of residence/nation of origin or en route at any stopover point that is part of your itinerary/flight path.
- Only applicable if no other route is available for you to travel^ via (e.g. If Hong Kong requires quarantining prior to continuing your journey, but Dubai does not, then this clause no longer applies)
- Costs relating to quarantine are the responsibility of the traveller.
Future Travel credits may be shared or given to a friend or family member, provided written consent is given to Awesome Adventures Fiji. The future travel credit is to be used within two (2) years from the original booking departure date - any increase in prices for the new booking/departure date will apply. ^Proof of airline reservations are required to be eligible. Evidence to be provided in writing from the travel insurance provider including a valid reason required to be eligible. This section only applies if there is no travel insurance policy available. Please note, if the customer’s travel insurer provides a COVID-19 policy extra and the customer chooses not to purchase then the customer would not be eligible for inclusion in our Book with Confidence & Peace of Mind Guarantee.
COVID SAFE POLICY & PROTOCOLS
We are working hard to ensure we are ready for border re-opening. To see our policy and protocols, click here.