What are the amendment & cancellation fees?
BOOKING AND CANCELLATION POLICY
Bookings will not be confirmed until full payment has been received. We will not regard a booking as cancelled unless and until written notice is received by us from you or someone acting on your authority.
No refunds will be issued for unused days on the Passes nor for any unused components of the Packages (including any unused Awesome Experiences Activities) unless cancellation of vessel services by the Operator, for reasons other than those stated above, prevents the product fulfilment. No refunds will be issued for any part of the Awesome Pass once travel on the Pass has commenced. Cancellation fees apply to the total package price:
- Packages & Island Stays
- No Show or less than 45 days' notice - 100%
- Outside 45 days notice - $100.00 per person
- Welcome & Departure Packs.
- No Show or less than 7 day’s notice - 100%
- Less than 14 day’s notice - 50%
- Less than one months’ notice - 25%
- Outside one months' notice – no fee
- Bula Passes.
- No cancellation fee applies until the first day of reserved travel. However, in the event of a No Show on the first day of reserved travel, a 100% No Show fee applies.
- No refund applies to any unused portion after the commencement of travel.
- Awesome Passes.
- The following cancellation fees apply only once resorts/dates have been pre-booked:
- No Show or less than 45 days notice - 100%
- Outside 45 days notice - $100.00 per person
- Cancellation for any passes where accommodation has not yet been reserved at any hotels/resorts - $100 per person.
AMENDMENT POLICY FOR PACKAGES
Packages, Island Stays, Awesome Pass, Welcome & Departure Packs. Please note that any amendment/ cancellation fees imposed by the resort(s) being affected by the change will be added to the new itinerary costs.
Awesome Passes can be extended anytime during travel but prior to expiry by paying the price difference to upgrade to a longer Pass. This can be done at the Travel Desk onboard the Awesome Adventures Fiji vessel.
